Tuesday, October 23, 2007

STATE BANK OF INEFFICIENCY

One of my biggest nightmares since the time I got married (um.. I mean..) has been trying to open a savings account with State Bank of India. I made the natural mistake of desiring their services because they have the largest number of ATMs in India. It is probably this arrogance (only equalled by BSNL - hmm.. I see a pattern here) that is responsible for their utter contempt for your business.

I don't care if the particular branch I went to had exceptionally bad staff, because they all work for SBI and they fetch their (dis)organisation a bad name.

SBI has a manager who makes you feel ashamed for asking what documents are required to open an account.

SBI will pretend not to process your application without the reference of an existing SBI account holder - oh wait, unless they have a Savings Account Mobilisation Campaign where you need to do is stand in front of them, and the passbook will be stuffed in your palm.

SBI will courier you the ATM card but hand over the PIN only at the bank due to "security reasons". Even if their mistrust of courier companies is forgivable, their asking you to "keep coming back to the bank to check if the PIN has arrived" is not.

If you ask the concerned ('concerned' as in 'appropriate', not 'worried about you') person why there is such delay in generating PINs, she will slap her forehead, make a disgusted expression and say, "Ptch.. what to do sir, sooooo many people are opening new accounts with us". Oh, I'm so sorry to hear that ma'am - my deepest condolences.

Oh, the merriment of their internet banking service! SBI will courier you the username and password separately (suddenly, courier companies can be trusted!) with the warning that if you don't receive both within 7 days of each other, you must contact the branch. And if you accidentally receive both, you will find out that the combination does not work, and you still have to go back to the branch (where you will be issued a fresh set). I so love follow-the-secret-trail games!

The cashier will scream at you if you try to make a payment beyond his "come back on a weekday" command since "crowds are terrible on Saturdays". Is there a concession for bearing the brunt of their frustration at being understaffed?

In the meanwhile, I was successfully able to open two accounts - one with the World Bank and one with Fort Knox. And I hadn't even seen their advertisements on TV asking the younger generation to trust them because their fathers and grandfathers did!

27 comments:

Compassion Unlimitted said...

Patience friend patience..you need elephantine patience to move things here..hopefully it will improve in the next 50 yrs or so..may be a little longer..lol
TC
CU

Prats said...

I think this is one of the reasons why people say we are in a land of very tolerant people :) ....Everything around here, requires much more than stronger teeth.,
Good post...read the others too...and though very late, would like to wish you on your pairing and happiness always.

kuttichuvaru said...

tell me abt it!! wen I came to the US for my Masters, I took an educational loan frm SBI using some property documents.... at tat time, it all went smooth..... a few months bak, I had such a difficult time in getting them to finish off my loan (I was all ready with the money to do it!!!) and my dad had to go to 3 different branches 4 different times to collect the property document that was used as security!!! sucks big time!!!

harry said...

hey buddy,
congrats on your marriage..been out of the blogosphere for a good time that i happened to see your blog just now.. so where are you now..still in chennai?? i m still listening to the jolly me rap...

Thinking aloud said...

good post...and its a wonder u didn't bonk them on the head...

and...u two make a good pair...happiness always :))

Mystery said...

guess what..i know u through dipu..:)

Curious said...

Hi thr

Thx for dropping into my art blog! :)

Banks in India - Could be a extension the the ever famous govt offices eh?

The first time I was in chennai alone for College - I had no clue to fill those varied coloured bank slips for debit and DD's and alll!

Thank goodness HSBC has very similar NRI bank services..like the one's we have here... Made my life a lot easier...

But then again.. I don't really know how the foreign banks operate in India...Are they any better?

Vinesh said...

@compassion unlimitted: and i'm sure SBI will last another 50 years despite this kind of service. i hope i'm proved wrong.

@prats: thanks for your wishes, prats! hope to see you here often :)

Rajesh said...

comeon! man the SBI people need all our co-operation,they are so stressed & fraustrated in there office or respective job........ due to the work overload ................ need a break.

Its very uasual to see the behaviour of the staffpeople of the so called reputed bank......

We need some time definetly........

Rajesh

Vinesh said...

@kuttichuvaru: wow - that sounds like a terrible hassle! aren't you surprised how they manage to go on like this?

@harry: thanks for the wishes buddy, good to see you here after long! :-) am in bangalore.. flattered that you're still into Jolly Rap :)

@thinking aloud: i did not write about how i screamed at them when i got screamed at for wanting to make a payment on a saturday! :-) yea, bonking them on the head was next on my list!

thanks for the sweet words :-)

Vinesh said...

@mystery: through dipu.. wow that's cool. how do you know him? :-)

@curious: you have a great blog! glad i bumped into it!

i'm not sure how foreign banks work here. i'm assuming that even if they make a mess, they apologize and don't scream at customers?

@rajesh: you are so right, buddy! i even think we should tip them to encourage and make them perform better. i'm writing good feedback immediately :-)

Ziah said...

Go boy, go! I completely agree SBI sucks. I think their attitude often rubs into their atm machines!! :)And their staff has the scariest behenji brigade since the local trains..:)

Like your blog a lot..:) And wish the missus n you a lovely life:)

Tys on Ice said...

I really hope someone in SBI reads this and starts getting their act together...i have taken a housing loan from them recently, yep u guessed it, becoz its the bank of my parents, i just hope that i dont run into trouble over it...dont hve that much patience and i tend to create a scene whn pissed off...

so in 15 years if u hear abt a wrecked SBI Branch with the mgr in the hospital, just visit me in the jail...perhaps snd some cigarettes

Tys on Ice said...

I really hope someone in SBI reads this and starts getting their act together...i have taken a housing loan from them recently, yep u guessed it, becoz its the bank of my parents, i just hope that i dont run into trouble over it...dont hve that much patience and i tend to create a scene whn pissed off...

so in 15 years if u hear abt a wrecked SBI Branch with the mgr in the hospital, just visit me in the jail...perhaps snd some cigarettes

Jeevan said...

Hi vinesh how are u doing friend? :)

Hum... so far I didn’t face anything with banks. For the confusion, they can give the username, password and card ect... directly in the hand itself.

Serendipity said...

Is my cousin the only soul on the planet who is happy with SBI? But then she's in Cal. I always thought customer service is way better there than in Bangalore.
As an aside, mouthshut.com says IndusInd Bank has better customer service. Who?

Vinesh said...

@ziah: thanks for the wishes, ziah! :-) it also sucks that some people i know work for the bank. they may be efficient people, but it's the case of too many giving a few a bad name!

@tys on ice: good luck with the housing loan! hahaha - i'll look out in the news for you :-)

Vinesh said...

@jeevan: doing good, buddy Jeevan! :-) good to see you!
banks can have their own policies, but their employees first need to know what those are!

@serendipity: IndusInd Bank. Good customer service cos they have only four customers? hehe - kidding. I too've heard it's a decent bank

Karthik said...

SBI has a manager who makes you feel ashamed for asking what documents are required to open an account.://////
I HAVE EXPERIENCED THIS AND SOME TIMES WE DONOT KNOW THIS FORMALITIES OF BANKS IN DEPTH and I beleive we are more in plastic card.
vinesh we need to accept SBI is agressively improving with it growth

Vinesh said...

@karthik: buddy, the concept of "plastic card" as you mentioned is something even SBI is priding itself upon these days. how can that be an excuse for treating you with irreverence when you are trying to do business with them?

Aditya said...

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Rathi said...

Great post - let the world know the reality and the fate:)

sathya said...

vinesh watever u said happened earlier with SBI but not anymore.
I opened an account in SBI a year back and faced all the difficulties which u have written. couple of months back went to SBI to open an account for my brother.
1. opened the new a/c in 15 mins
2. got cheque books, internet banking id, password, phone banking etc
3. ATM card, pin
in less than an hour.

believe me i hold an account for past 1 year. gosh. i did not get cheque book. now brother got everything immediately.
Banks are changing in india, as u wud have heard the news dat all the banks gonna be privatised.
SBI is the best now!!!
p.s: i am no way related to sbi though :)

Vinesh said...

@aditya: thank you

@rathi: yes, it is my mission :-)

@sathya: buddy, this happened to me in August 2007. that's not too long ago. your brother was lucky.

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