"Another BPO Employee Murdered", "Call Centre Girl Killed" scream newspapers. Such a big deal is made out of the murder of Tania Banerjee. Agreed that murder is ghastly. And that the woman's end is pitiful. But why link this to the call centre industry?
The media seems to want to play up the "night shifts are unsafe for girls" tune rather loudly. At least when Pratibha Murthy was raped and killed last year by her company's cab driver, there was genuine concern about security. Several constructive discussions took place, and measures taken to tighten security for women. But in Tania's case, there was no reason to have pulled up her company's name, as she was murdered by a deranged colleague (full story here) and this could've happened to anyone working in any industry.
Night shifts are not a new phenomenon. There have been doctors, nurses, airline staff, and several other professionals who have been working in unearthly shifts much before the acronym BPO was even coined! Why no brouhaha then?
Would it then be fair to say that the media is jealous of the money and employment opportunities that outsourcing companies are bringing to India?