Saturday, June 17, 2006
TO HELL AND BACK
Finally have an internet connection at home - will be able to resume blogging regularly again! Getting a connection, however was hell! The small fry ISPs had deadly tariffs and limited bandwidth, while many major players did not operate in the area I live. I was reduced to opting for BSNL. From this, you can understand my desperation.
From the minute I filled out the application form in the BSNL office till the time the modem was installed in my house, I've broken the Limca Record for the maximum number of phone calls to a single company regarding a single issue. No one gives you solutions, everyone has numbers of the "right person" to hand out, you are forced to travel from one end of the city to another across various BSNL offices!
The broadband speed is not exactly the promised 256 kbps, but definitely faster than some other ISPs I have seen in the past. It's a pity that BSNL customer service sucks - in fact it would be an insult to BSNL to mention that they have a customer service department.